Privacy Policy

This notice is effective from 1st of June 2025.

Thank you for shopping with us! Your privacy matters, and we’re committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and what choices you have. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Who We Are

We are an ecommerce store selling Alpaca Fiber socks. Our store is hosted on Shopify Inc., which provides us with the online platform to sell our products.

Brandwave Ventures PTE Ltd (UEN: 202447605M)is a company based in Singapore and trade[s] as “Karu” and “Karu Socks”. Brandwave's Head Office is 19 Raffles Place, #29-05, Republic Plaza, 048619

Email: privacy@karusocks.com

Information We Collect

When you make a purchase or interact with our website, we collect the following personal information:

Name
Shipping and Billing Address
Email Address
Phone Number (if provided)
Payment Details (processed securely via Shopify Payments)
Shopping information including the items you view, put in your cart or add to your wish list.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Basic analytics data (e.g., pages visited, time spent) to help improve your shopping experience.

How Your Information Is Used

We use your information to:

Comply with legal obligations e.g., tax obligations
Fulfill and ship your orders
Process payments securely
Send you order updates
Improve our website and services
Provide information and marketing materials to you about our services
Provide content that you requested
Reach out to you to obtain your feedback about our services
Assist with your support request
Enable us to identify breaches of our terms and conditions

Payment Information

Payments are processed via Shopify Payments.

We do not store or have access to your full credit card details. These are encrypted and handled directly by Shopify’s secure infrastructure. Learn more about Shopify’s privacy practices here.

Sharing of Information

We do not sell or rent your information to third parties.

We only share your information with third parties where necessary to run our business, such as:

Shopify (our ecommerce host)
Delivery and logistics providers (to get your socks to you)
Service providers
Support Ticketing – FreshChat
Support Agents – Dexhive Solutions Inc and Traffic Hacker SRL
Email Marketing Tool - Klaviyo

All partners are required to handle your data securely.

Your Rights

Depending on your location, you may have rights over your personal information, including:

The right to be informed

We have published this privacy notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your personal information.

The right to access

You have the right to access your information. Please email us if you want to access the personal information we hold about you.

The right to correction

If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. You can correct your information either within your account, or by emailing us.

The right to deletion

This is sometimes called ‘the right to be forgotten’. If you want us to delete all your personal information please email us.

The right to data portability

We will allow you to obtain and reuse your personal information for your own purposes across services in a safe and secure way. Please email us if you wish to port your information.

The right to object

You have the right to object to how we process your personal information. If you wish to object please email us to delete your account.

The right to withdraw consent

If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time. You can withdraw your consent within your account, by emailing us.

The right to complain to a Supervisory Authority

You have the right to complain if you feel that we have not responded to your requests to solve a problem.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

To exercise your rights, contact us at privacy@karusocks.com.

Data Retention

We keep your information only as long as necessary for order fulfillment, legal, and accounting purposes. After that, it’s securely deleted or anonymized.

Cookies

Our website uses cookies, pixels and similar technologies to help provide a smooth shopping experience. This data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

If you use our services whilst logged into the following services, then they will collect information about your browsing as detailed in their privacy policy.

We use Google Analytics to collect information about your browsing habits whilst using our services. As detailed within Google’s privacy policy, Google may share this information publicly and with their partners.

You can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of our services, including certain features and general functionality, to work incorrectly or no longer be available.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Effective Date" and take any other steps required by applicable law.

Contact Us

If you have any questions about this policy or your data, you can contact us at privacy@karusocks.com